Alexander-Lee Italian Venetian Glass Bead Jewelry

ORDER INFORMATION

TO ORDER:

On the Web: www.VenetianBeads.com
By E-Mail: AlexLeeBds@aol.com
By Telephone: 1-866-Venice-1 (836-4231) Toll Free, in U.S.A., Orders Only
By Fax or Phone: 1-713-789-2564 --- Click Here For Order Form

The Order Form can be viewed using the Adobe Acrobat Reader. If you do not have the Adobe Acrobat Reader click on the button below to go to the Adobe download page to download the software for free.

SHIPMENTS:

Orders are shipped out as soon as possible, usually within 5 business days upon receipt of your order at Alexander-Lee Gallery, (Venetian Beads.com). We will make every effort to get your order out quickly. During the dates of our trade shows; please allow additional time. Custom made or special orders may require a few additional days before shipping.

Shipping Within the United States: We can ship by UPS or US Mail. Our preferred method of shipping is either UPS 2nd day air; or priority mail. We will ship by those methods unless otherwise specified. Shipping available by UPS: ground, 2nd day air, next day air, or 3 day select. Shipping via UPS requires a street address (no post offices). Shipping available by U.S. Postal Service: regular mail, priority mail, or express mail. All shipping will include insurance for the value of the shipment.

International Shipments: Most international shipments will be sent by either Express Mail, or by UPS Expedited.

FORMS OF PAYMENT:

CREDIT CARDS: All major credit cards are welcome. We accept Master Card, Visa, American Express, and Discover.

C.O.D. We accept C.O.D. by money order or cashiers check. Other C.O.D. payments by established accounts only, with credit information on file.

YOUR PRIVACY IS ASSURED:

Your privacy is of great concern to VenetianBeads.com. We use the information you provide to process your order efficiently and to make sure that your experience on our web site is safe and secure.

MINIMUM ORDERS:

No Minimum Order. However, we regret having to charge a $5.00 handling fee for small orders under $50.00.

RETURNS:

All orders are checked twice for accuracy and quality. Returns, by prior authorization only, must include a copy of the invoice and an explanation of the return. Returns must be made within 10 days of the shipping date, in the same condition as sold. A 15% restocking fee, plus postage and insurance fees, will be charged. No returns on loose beads or special orders.

CLAIMS:

If shipment is damaged upon receipt, please file a claim with the carrier and immediately arrange for an inspection in the same box in which your order was packed. Then notify us. All claims must be made within 3 days of receipt of shipment.

PRICING:

Alexander-Lee (VenetianBeads.com), has personally selected lampwork beads for twenty-five years in Venice, Italy and will endeavor to give you the very best quality at the lowest, direct import prices. Please note, due to the fluctuation of the dollar on the world currency market, prices are subject to change, according to the last shipment price; either up or down, depending on the exchange rate. Price changes become effective immediately and without prior notice.

TEMPORARILY OUT OF STOCK:

We are direct importers of handmade Venetian glass beads. Because the beads are made by hand, one by one; there may be a time that we have temporarily sold out of a particular item. We will notify you, by e-mail, of any delays, and will endeavor to fill your order as soon as possible.

BACKORDERS:

If we are temporarily out of stock of an item you ordered, we will backorder it. If you would like to be notified by e-mail of any backorders, or do not want any items backordered, please let us know.

THANK YOU FOR YOUR BUSINESS!

CONTACT US AT:

Alexander-Lee

Phone: 713-789-2564
ORDERS ONLY: 1-866-Venice-1 (836-4231) Toll Free
FAX 713-789-2564

AlexLeeBds@aol.com